Privacy Policy

Information We Collect

We may collect information that you provide directly to us, as well as certain information generated automatically when you use our website.

Personal & Contact Information

When you create an account, place an order, contact us or otherwise interact with our website, we may collect information such as:

• Your full name.
• Email address.
• Mobile or telephone number.
• Billing address.
• Shipping or delivery address.
• Account login information, where applicable.
• Information provided to customer support.

Order Information

When you purchase Green Village products through our website, we may collect information relating to your transaction, including:

• Products purchased.
• Order number.
• Order value.
• Delivery information.
• Payment status.
• Refund or cancellation information.
• Replacement information, where applicable.

Technical Information

Certain technical information may also be collected automatically by our website, hosting provider, analytics services or similar technologies.

• IP address.
• Browser type.
• Device type.
• Operating system.
• Pages visited.
• Website interaction information.
• Date and time of visits.
• Referral source.
• Approximate location derived from technical data.

How We Use Your Information

We may use the information we collect for legitimate business and operational purposes, including:

Orders & Payment Information

When you place an order with Green Village, we collect information necessary to process and fulfil your purchase, including your name, contact details, billing information, delivery address and order details.

Online payments may be processed through third-party payment gateways, banks or financial service providers. These providers may process payment information in accordance with their own privacy and security practices.

Cookies & Similar Technologies

Our website may use cookies and similar technologies to operate essential website functions, remember preferences, understand website usage and improve your shopping experience.

Cookies may help us with:

• Keeping products in your shopping cart.
• Remembering website preferences.
• Supporting secure account login.
• Understanding website traffic.
• Improving website functionality.
• Measuring website performance.
• Supporting advertising where applicable.

You can control certain cookies through your browser settings. Disabling essential cookies may affect some features of the website, including account, cart and checkout functionality.

How We Share Information

We do not sell or rent your personal information merely for unrelated third-party use.

However, information may be shared with trusted service providers where reasonably necessary to operate Green Village and provide our products and services.

We may also disclose information where required by applicable law, legal process, court order or government request, or where reasonably necessary to protect our customers, business, rights or systems.

Marketing Communications

Where permitted and where any consent required by applicable law has been provided, Green Village may send you information regarding products, new arrivals, offers, promotions or other updates.

Communications may be delivered through email, SMS, telephone or messaging services.

You may opt out of promotional communications using an available unsubscribe mechanism or by contacting us.

How We Protect Your Information

Green Village uses reasonable administrative, technical and organizational measures designed to protect personal information against unauthorized access, misuse, loss, alteration or disclosure.

However, no internet transmission, electronic storage system, website or security measure can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

This may include retaining information for order fulfilment, customer support, accounting, dispute resolution, fraud prevention and compliance with applicable legal obligations.

Different categories of information may be retained for different periods depending on business, operational and legal requirements.

Your Rights & Choices

Depending on applicable law and the circumstances, you may have certain rights relating to your personal information.

• Request access to certain personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of certain personal information where applicable.
• Withdraw consent where processing is based upon consent, subject to applicable limitations.
• Opt out of certain promotional communications.
• Raise questions or concerns about how your personal information is handled.

Some requests may be subject to identity verification, applicable legal requirements and legitimate record-retention obligations.

Children's Privacy

Our online store is intended for customers who are legally capable of entering into purchases or who use the website under the supervision of a parent or legal guardian where required.

We do not knowingly seek to collect personal information from children in circumstances where parental or guardian consent is required under applicable law.

If you believe a child has provided personal information to Green Village inappropriately, please contact us so that we can review the matter.

Third-Party Websites & Services

Our website may contain links to third-party websites, payment providers, social media platforms or other external services.

Green Village is not responsible for the privacy practices, security or content of independent third-party websites or services.

We encourage you to review the privacy policies of third parties before providing personal information to them.

Changes to This Privacy Policy

Green Village may update this Privacy Policy from time to time to reflect changes to our website, services, business practices or applicable requirements.

When we update this policy, the revised version may be published on this page and the "Last Updated" date may be changed accordingly.

We encourage customers to review this page periodically to remain informed about our privacy practices.