Welcome to Thyrocare Salem. By accessing our website, booking diagnostic tests, health checkup packages, home sample collection services, or using any of our services, you agree to comply with and be bound by the following Terms & Conditions.
Service Availability
Our diagnostic and healthcare services are available in Salem and surrounding service areas, subject to operational availability and service coverage. Home sample collection services may vary depending on location and scheduling availability.
Booking Policy
• Customers must provide accurate personal, medical, and contact information while booking tests.
• Incorrect information may result in delays, cancellation of appointments, or inaccurate report generation.
• Thyrocare Salem reserves the right to verify customer information before processing bookings.
Sample Collection
• Home sample collection appointments are scheduled based on availability.
• Customers must ensure availability at the scheduled time and provide access for sample collection.
• Delays caused by customer unavailability may require appointment rescheduling.
Report Delivery
• Test reports are delivered digitally through email, online portals, WhatsApp, or other approved digital channels.
• Report delivery timelines may vary depending on the nature of the test and laboratory processing requirements.
• While every effort is made to provide timely reports, unforeseen technical or operational delays may occur.
Payments
• All diagnostic tests and health packages must be paid according to the applicable pricing at the time of booking.
• Prices are subject to change without prior notice.
• Promotional offers and discounts may be modified or withdrawn at any time.
Refunds & Cancellations
Refunds and cancellations are governed by our Refund & Cancellation Policy. Once a sample has been collected or testing has commenced, refunds may not be available.
Privacy & Data Protection
Patient information is handled securely and confidentially in accordance with applicable healthcare and privacy regulations. Information collected is used solely for diagnostic, reporting, and customer support purposes.
Limitation of Liability
Thyrocare Salem shall not be liable for delays, interruptions, or service disruptions caused by circumstances beyond reasonable control, including technical failures, natural disasters, government restrictions, or third-party service issues.
Changes to Terms
We reserve the right to update, modify, or revise these Terms & Conditions at any time without prior notice. Continued use of our services constitutes acceptance of any updated terms.
Contact Information
For any questions regarding these Terms & Conditions, please contact:
Thyrocare Salem
RK Diagnostic Laboratory
#12/4 Jai Ranjith Plaza, 2nd Gate,
Opposite Steel Plant,
Mohan Nagar,
Salem – 636030,
Tamil Nadu, India
